Guild Wars 2 Support
Known Issues and Announcements
Announcements
- ★WvW Will Be Temporarily Unavailable Wednesday, May 14
- ★How to Whitelist Guild Wars 2 Emails Across Popular Email Providers
- ★WvW Restructuring Beta
- Epic Games FAQ
- Guild Wars 2: Janthir Wilds FAQ
- Guild Wars 2: Secrets of the Obscure FAQ
Known Issues
Account Support: Creating, Accessing, and Securing Your Account
Account Security
- ★How to Submit, Find, and Update your Support Ticket
- ★Securing Your Account With Authentication
- ★Guild Wars 2 Account Security
- ★Help with SMS Authentication
- Can I set up SMS Authentication on my account?
- Why am I being asked to authorize my IP?
Creating and Managing Your Account
- ★Trouble Logging In?
- ★Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
- ★Recovering Your ArenaNet Account
- ★Guild Wars 2 Account Types: Free, Core, HoT & PoF
- ★Guild Wars 2 Free Account (Features)
- How Do I Find My Epic Support ID?
Game Support: Items, Characters, and In-Game Systems
Items
- ★Undelivered Twitch Drops
- ★Disclosure of Odds
- How do Mounts Work in Path of Fire?
- How Does Fishing Work in End of Dragons?
- How Do Skiffs Work in End of Dragons?
- Accidental Item Purchases
In-Game Systems
- ★Secrets of the Obscure: Wizard's Vault
- ★Responsible Gaming: In-Game Tools
- Secrets of the Obscure: Weaponmaster Training
- Using Elite Specializations
- Legendary Armory
- Policy : Looking For Group (LFG) Tool
Technical Support: Installation, Connectivity, and Performance
Getting Started
Solving Problems
- ★Collecting Diagnostic Information for Support (Reporting Tech Issues)
- ★Common Error Codes
- ★Repairing the Game Client
- General Tips on Reducing Overheating
- Disable NVIDIA GeForce experience & AMD Software enhancements
- Steam: Gem Store Infinite Loading
Purchase Support: Payment Methods, Upgrades, and Products
Buying and Upgrading the Game
- ★Differences in Price and Availability between ArenaNet, Steam, and Epic Games
- ★Supported Currencies
- ★Reporting Unauthorized Charges
- ★"Temporarily unavailable: purchase in review" error message
- ★End of Dragons: Ultimate Edition – 4000 Gem Delivery
- Common Payment Error Codes and Error Messages