Guild Wars 2 Support
Known Issues and Announcements
Known Issues
Announcements
Account Support: Creating, Accessing, and Securing Your Account
Account Security
- ★How to Submit, Find, and Update your Support Ticket
- ★Securing Your Account With Authentication
- ★Guild Wars 2 Account Security
- ★Help with SMS Authentication
- What Number is 1-833-306-2590?
- I Tried to Authenticate but Didn't Receive a Code.
Creating and Managing Your Account
- ★Trouble Logging In?
- ★Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
- ★Recovering Your ArenaNet Account
- ★Guild Wars 2 Account Types: Free, Core, HoT & PoF
- ★Guild Wars 2 Free Account (Features)
- “Password reset links are valid for only 24 hours. You will need to submit a new request to reset your password.” Error Message
Game Support: Items, Characters, and In-Game Systems
Items
- ★How Does Fishing Work in End of Dragons?
- ★How Do Skiffs Work in End of Dragons?
- How do Mounts Work in Path of Fire?
- Accidental Item Purchases
- Recovering Missing or Lost Items
- Gathering Tool Update (April 10, 2018)
In-Game Systems
- ★Responsible Gaming: In-Game Tools
- Using Elite Specializations
- Legendary Armory
- Policy : Looking For Group (LFG) Tool
- Policy: Buying and Selling "Runs"
- Policy: Unattended Gameplay
Technical Support: Installation, Connectivity, and Performance
Getting Started
Solving Problems
- ★Collecting Diagnostic Information for Support (Reporting Tech Issues)
- ★Common Error Codes
- ★Repairing the Game Client
- Network Connection FAQ
- Reporting Bugs & Exploits
- Problems Downloading or Patching
Purchase Support: Payment Methods, Upgrades, and Products
Buying and Upgrading the Game
- ★End of Dragons: Ultimate Edition – 4000 Gem Delivery
- Common Payment Error Codes and Error Messages
- In-game Purchasing for GeForce Now Users Currently Blocked
- Why am I being prompted to enter a credit card when paying with PayPal?
- I haven’t received a Purchase Notification Email
- Why is it taking so long to receive the gems I just purchased?