Guild Wars 2 Support
Important Announcements
Current Known Issues
- ★Can't launch game after the November 9, 2021 update
- Where is the SEPA Direct Debit Payment Option?
- GW2: End of Dragons Pre-Purchase FAQ
- Credit Card Purchase Issue Affecting Some European Countries – White Screen After Clicking Confirm
- Long Support Wait Times
- Players May Be Unable to Enter the Queue for PvP Matches
General
Account Support: Creating, Accessing, and Securing Your Account
Account Security
- ★How to Submit, Find, and Update your Support Ticket
- ★Securing Your Account With Authentication
- ★Guild Wars 2 Account Security
- ★Help with SMS Authentication
- What Number is 1-833-306-2590?
- I Tried to Authenticate but Didn't Receive a Code.
Creating and Managing Your Account
- ★Trouble Logging In?
- ★Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
- ★Recovering Your ArenaNet Account
- ★Guild Wars 2 Account Types: Free, Core, HoT & PoF
- ★Guild Wars 2 Free Account (Features)
- Managing Your ArenaNet Account
Game Support: Items, Characters, and In-Game Systems
Items
- Accidental Item Purchases
- Recovering Missing or Lost Items
- Gathering Tool Update (April 10, 2018)
- FAQ: Guild Wars 2 Birthday Gifts
- Promotional Item: Guild Wars 2 Heroic Edition
- Level 80 Boost
In-Game Systems
- ★Responsible Gaming: In-Game Tools
- Legendary Armory
- Policy : Looking For Group (LFG) Tool
- Policy: Buying and Selling "Runs"
- Policy: Unattended Gameplay
- Policy: Guild Ownership and Name Changes
Technical Support: Installation, Connectivity, and Performance
Getting Started
Solving Problems
- ★Collecting Diagnostic Information for Support (Reporting Tech Issues)
- ★Common Error Codes
- ★Repairing the Game Client
- Network Connection FAQ
- Reporting Bugs & Exploits
- Problems Downloading or Patching
Purchase Support: Payment Methods, Upgrades, and Products
Buying and Upgrading the Game
- ★End of Dragons: Ultimate Edition – 4000 Gem Delivery
- In-game Purchasing for GeForce Now Users Currently Blocked
- Common Payment Error Codes and Error Messages
- I haven’t received a Purchase Notification Email
- Why is it taking so long to receive the serial code I just purchased?
- Why is it taking so long to receive the gems I just purchased?