Guild Wars 2 Support
Account Support: Creating, Accessing, and Securing Your Account
Account Security
- ★How to Submit, Find, and Update your Support Ticket
- ★Securing Your Account With Authentication
- Guild Wars 2 Account Security
- Help with SMS Authentication
- Help with the Authenticator App
- Help With Email Authentication
Creating and Managing Your Account
- ★Trouble Logging In?
- ★Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
- Recovering Your ArenaNet Account
- Managing Your ArenaNet Account
- Managing Payment Information
- Guild Wars 2 Account Types: Free, Core, HoT & PoF
Game Support: Items, Characters, and In-Game Systems
Items
- Accidental Item Purchases
- Recovering Missing or Lost Items
- Gathering Tool Update (April 10, 2018)
- FAQ: Guild Wars 2 Birthday Gifts
- Promotional Item: Guild Wars 2 Heroic Edition
- Promotional Item: Toy Mini Egg
In-Game Systems
- Policy: Guild Ownership and Name Changes
- Reporting a Player or Guild
- Restoring a Deleted Character
- I Want to Change My Character Name
- Problems When Purchasing Gems
- Gold & Wealth Transfer Restrictions (Mail/Guild Bank)
Purchase Support: Payment Methods, Upgrades, and Products
Buying and Upgrading the Game
- Buying the Game
- Upgrading Your Account
- Game Versions and Digital Items
- FAQ: Game Regions
- FAQ: This Item is Not Available for Purchase in your Region
- Refunds
Other Products
Technical Support: Installation, Connectivity, and Performance
Getting Started
Solving Problems
- ★Collecting Diagnostic Information for Support (Reporting Tech Issues)
- ★Common Error Codes
- Known Issue Tracker
- Reporting Bugs & Exploits
- Problems Downloading or Patching
- Repairing the Game Client