Guild Wars 2 Support
Important Announcements
Current Known Issues
General
Account Support: Creating, Accessing, and Securing Your Account
Account Security
- ★How to Submit, Find, and Update your Support Ticket
- ★Securing Your Account With Authentication
- Policy: Macros and Macro Use
- Policy: Dual or Multi-Boxing
- Guild Wars 2 Account Security
- Help with SMS Authentication
Creating and Managing Your Account
- ★Trouble Logging In?
- ★Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
- Recovering Your ArenaNet Account
- Managing Your ArenaNet Account
- Managing Payment Information
- Guild Wars 2 Account Types: Free, Core, HoT & PoF
Game Support: Items, Characters, and In-Game Systems
Items
- Accidental Item Purchases
- Recovering Missing or Lost Items
- Gathering Tool Update (April 10, 2018)
- FAQ: Guild Wars 2 Birthday Gifts
- Promotional Item: Guild Wars 2 Heroic Edition
- Promotional Item: Toy Mini Egg
In-Game Systems
- ★Responsible Gaming: In-Game Tools
- Policy : Looking For Group (LFG) Tool
- Policy: Buying and Selling "Runs"
- Policy: Unattended Gameplay
- Policy: Guild Ownership and Name Changes
- Reporting a Player or Guild
Technical Support: Installation, Connectivity, and Performance
Getting Started
Solving Problems
- ★Collecting Diagnostic Information for Support (Reporting Tech Issues)
- ★Common Error Codes
- Network Connection FAQ
- Reporting Bugs & Exploits
- Problems Downloading or Patching
- Repairing the Game Client
Purchase Support: Payment Methods, Upgrades, and Products
Buying and Upgrading the Game
- ★Buying the Game
- Living World Episode Unlocks
- Upgrading Your Account
- Game Versions and Digital Items
- FAQ: Game Regions
- FAQ: This Item is Not Available for Purchase in your Region