When requesting support for an Epic account, it's important to include your account identification information to help us locate your game data.
When visiting the Guild Wars 2 support site, you can choose to "Submit A Ticket" or "Sign In" from the menu at the top.
- Click the "Sign In" option and you will be presented with a login screen like the one below.
- Click the Epic Games icon and enter your credentials:
- Once logged in, click the ‘Settings’ tab.
- The first panel shows your Account Information.
- Customer Support will ask for your Account Name (Epic ID), User ID, and Display Name.