Securing Your Account With Authentication

What is authentication?

Authentication is an extra layer of security that protects your account by requiring a security code whenever the account is accessed from a new network. Your code is delivered either by phone or an authentication app. Once you’ve verified your identity with the code, our system will remember the new network so you won’t have to enter another code until you change networks again.

Why should I use authentication?

There are three big benefits to using authentication:

  1. Free Mini Mystical Dragon: As a thank-you for helping keep your account safe from account thieves and gold sellers, we’ll give you a free Mini Mystical Dragon when you enable authentication! This in-game item is exclusively available for players who add authentication to their accounts.
  2. Security: A password just isn’t enough to protect your account. Account thieves have access to massive databases of e-mail address and password combinations stolen from sites all over the internet, purchased from shady vendors, or stolen through malware. SMS or an authenticator is required to send items and gold through in-game mail and withdraw from guild vaults.
  3. Account Recovery: If you ever forget your password, you can still use your authentication code to prove you’re the rightful owner of the account, even if you’re trying to log in from a new network.

How do I get authentication on my account?

If you’re creating a new account, you’ll have a chance to add authentication when you register. If you already have an account, you can add authentication on the account management page. Click the “Security” link on the top, then choose the type of authentication you’d like to use and follow the steps displayed.

What types of authentication are available?

SMS Authentication

This type of authentication sends your security code as a text or voice message to a cell phone or a land line, but alternative services like Skype or Google Voice won’t work. See our article on SMS Authentication for more information

Authenticator App

This type of authentication uses an app on a device such as a cell phone or tablet to deliver your security code. Google Authenticator is the most popular app that works with Guild Wars 2, but you can use any app which supports the TOTP/OATH standard (IETF RFC 6238). See our article on the Authenticator App for more information.

What if I have problems getting authentication to work, or need to remove it from my account?

Please see our help article for SMS Authentication or the Authenticator App.

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