"Temporarily unavailable: purchase in review" error message

If you are seeing the error message "Temporarily unavailable: purchase in review" when attempting to use the following features in the game, and if the issue persists for more than 24 hours, please contact us at support@arena.net for further assistance:

  • The Black Lion Trading Company
  • Guild Banks
  • In-Game Mails
  • Gem Exchanges
  • Gift Sending

Please make sure to include your Steam ID in your inquiry.

Please note that while your account is in this status, you should still be able to purchase Gem Store items.