Sometimes your code may be delayed—either due to problems with your phone or an error with the authentication system. If this happens, don't try repeatedly re-sending your request for a code immediately; instead, wait at least ten minutes and try again.
If the code doesn't arrive within sixty minutes*, you can either wait longer (we’ve had reports of codes suddenly delivering after an hour or so) or contact our support team for help changing your authentication options. If you end up receiving your code while waiting for a reply, simply let us know so we can close out your ticket!
*Please note that SMS Authentication is no longer available. If interested, you can use other authentication methods available.
Additionally, if you need assistance with removing the old SMS Authentication associated with your account, please contact our Support Team.