Due to Apple's discontinuation of support for OpenGL graphics technology on Mac devices, we will be discontinuing support for the Mac OS version of Guild Wars 2 on February 18th.
Accounts of users who have played on the Mac client will remain active, and these users can continue to play on a supported Windows device, game streaming service, or via virtual machine or dual booting on an existing Mac device.
For more information, please see the official announcement made on our forums.
Game & Purchase Refunds
The in-game gem store will no longer be available for users accessing the game via a Mac device starting on January 19th.
For users who many not have access to another method of play, we will offer refunds of recent game package and gem store purchases. Any purchase made between December 8th, 2020 and the closure of the Mac gem store on January 19th, 2021 is eligible for a refund. Please note that any refund may result in the associated code being disabled, or the purchased items being removed from your account.
Please contact support for more information regarding the refund process.