Steam FAQ

How do I install the game on Steam?

Once Guild Wars 2 has launched on Steam, you will be able to navigate to its store page to add it to your library and install the game.

For additional information on installing games via Steam, please see this FAQ article on the official Steam website.

Do I have to create a new Guild Wars 2 account to play on Steam?

Yes, Steam is used to create a new Guild Wars 2 account. If you have an existing Guild Wars 2 account, it cannot be transferred to Steam. You will continue to play and manage your current Guild Wars 2 account as you always have.

If you want to play Guild Wars 2 on Steam, you will have to create a new account on Steam and start from the beginning.  

Will there be any restrictions placed on Steam accounts?

Yes, Steam accounts will be subjected to the same restrictions placed on accounts created through the Guild Wars 2 website. For more information, please check this article

How do I get help for my Steam account?

For issues pertaining to account management, access and game, gem, or other purchases made through the Steam store or Steam wallet, please contact Steam support for assistance.

For assistance with a Guild Wars 2 in-game issues, or items purchased from the in-game store using gems, please submit a ticket to the Guild Wars 2 support team.

To contact the Guild Wars 2 Support Team, please send an email directly to: support@arena.net. When sending your email, please provide the following information to speed up assistance:

  • Your Steam Support ID:
  • Guild Wars 2 Display Name:
  • Guild Wars 2 Character Name(s):
  • A summary of the issue you are requesting assistance with:

If you don’t have some of the information above, please provide what you can and a member of the Support Team will send a follow-up response as quickly as possible!

What do I do if I have a personal information request?

The Guild Wars 2 Support Team is only able to access personal information related to a user's Guild Wars or Guild Wars 2 game account. 

Users playing Guild Wars 2 through Steam who wish to request, delete, or change their personal information will need to contact Steam support separately in regards to information stored on their platform.

Which Operating System are supported?

The Steam version of Guild Wars 2 is only playable on a Windows 64-bit operating system at this time. 32-Bit versions of Windows are not supported.

For more information on compatibility, please visit our article about the game's Minimum System Requirements.

Can I use my current Guild Wars 2 account to log into the game through Steam?

No, if you have a Guild Wars 2 account which was created through the Guild Wars 2 website, you cannot log into it through Steam and vice versa. You will need to continue playing on your account using the client from the Guild Wars 2 website. To be able to login from Steam, you must create an account via Steam and use the Steam client to log into the game.

Will I be able to play with my friends if they have a Steam account and I don't?

Yes. The game and experience between the two different types of accounts will be exactly the same. Players who have an account registered through the website or through Steam will be able to play together as the game is identical and use the same servers. The only difference is how players login.

Can I transfer my current Guild Wars 2 account to Steam?

No, you cannot transfer a Guild Wars 2 account created through the Guild Wars 2 website to Steam and vice versa.

Can I link my Guild Wars 1 account to my Guild Wars 2 Steam account?

No, Guild Wars 1 accounts cannot be linked to a Guild Wars 2 account that was created via Steam. If your Guild Wars 2 account was created via Steam, you will not have the option to link a Guild Wars 1 account within the Account Management page of your ArenaNet account.

However, if you have a Guild Wars 1 account that was created via Steam, you will be able to link it to an existing [non-Steam] Guild Wars 2/ArenaNet account that was created via the Guild Wars 2 website. Steps on how to link to an ArenaNet account can be located here.

Can I add Authentication to my Guild Wars 2 Steam account?

No, the option to add account authentication within the Account Management page of your ArenaNet account is not available for Guild Wars 2 Steam accounts. Please visit Steam to review any options they offer concerning authentication for your Steam account.

Can you refund my Steam purchase?

No. For refund requests concerning purchases made from Steam, please contact Steam support for assistance.

I forgot my Guild Wars 2 Steam account password. What do I do?

Your account name and password to log into Guild Wars 2 is the same as your Steam account login information. If you need assistance with your Steam account password, please contact Steam support for assistance.

Can I add gem codes to my Guild Wars 2 Steam account?

No, gem card codes cannot be redeemed in-game (or on the site) for Guild Wars 2 accounts that were created on Steam. If this changes, the information will be updated here.

Can I add a Guild Wars 2 serial code to my Guild Wars 2 Steam account?

Some types of serial codes can be redeemed to your Guild Wars 2 Steam account, such as special item codes. However, you cannot add gem codes or Guild Wars 2 expansion game codes (End of Dragons, Path of Fire & Heart of Thorns…etc) to your Guild Wars 2 Steam account. The only way to upgrade your Guild Wars 2 Steam account with a new expansion is to purchase the expansion directly from Steam (within your Steam account).

Instructions on how to redeem eligible item codes can be found here.

I am seeing a "Network error. Code=1101" error message when attempting to log into my account

If you are seeing the following error message when attempting to log into your account, please send an email directly to: support@arena.net.

When sending your email, please provide the following information to speed up assistance:

  • Your Steam Support ID:
  • Guild Wars 2 Display Name:
  • Guild Wars 2 Character Name(s):
  • A summary of the issue:

Error message:

"Network Error. Please check your internet connection and try again. Code=1101:4:5:1750:102 ErrAuthDataError / AuthSrv)"

 

 

Why do all Steam accounts display “America” as their region in account management?

All GW2 Steam logins are verified through a service that only runs in America, but game accounts and game servers are regional. Therefore, if you log in with Steam, but play on a European shard, your login region will be displayed as America in your account settings, but your game data is still in Europe.