Common Error Codes

Error codes are messages which appear in the game client and explain why the game isn’t working properly. Each message includes a brief explanation of the problem and a four or five-digit number. The first number is the general error code, and can be used to troubleshoot the problem by referencing the list of codes and their solutions below.

Below is a list of the most common error codes you'll encounter in Guild Wars 2—broken down by the first digit in their error code. For a more complete list of error codes, you can also visit the official Guild Wars 2 wiki page.

Common Codes

Code

Example

Error Message

Troubleshooting

7:11

7:11:3:189:101

The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again

Error 7 indicates a general disconnect from the game server. This will happen whenever your connection to the game server is disrupted: whether due to an internet hiccup or triggered by a bug which causes the server to disconnect from the client.

More about Error Code 7.

7:1000

7:1000:7006:462

The game client lost its connection to the server.

Make sure your computer's time and date are set correctly, then try again.

9

9:4:5:1093:101

Either there is no current Guild Wars 2 event or this account is not authorized to participate in one. If you believe an event is running that you should have access to, please contact Customer Support. For additional support, please visit http://support.guildwars2.com.

If you are receiving Error 9, please be sure to apply your retail code to your account. Instructions on how to do so can be found here.

21

21:6:3:362:101

The server was unable to authenticate your gameplay privileges. Please contact Customer Support to provide them with your registered email address. For additional support, please visit http://support.guildwars2.com.

Error 21 is a fairly rare error code that pops up when the game is unable to find a game account associated with your login information. This is often the case when trying to access Guild Wars with your Guild Wars 2 account or vice versa, and will often prevent you from accessing the game.

More about Error Code 21.

 42

 42:0:9001:3858:101

The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.

Error 42 indicates an interruption in your connection to the game's account servers, which handle everything from login to numerous social systems in the game, including guilds and chat. The error can occur both before and after you've already logged into the game, preventing you from logging in or disrupting your access to certain systems if you're logged-in when problems arise.

More about Error Code 42.

 48

 48:1000:7006:529:101

This error normally occurs due to a password error. Please clear the password field and re-type it manually. If you have the "Remember Password" box checked, please un-check this box and restart the client.

Click here to reset your password, if needed.

Make sure you’re using the email address associated with your account in the “Account Name” field, rather than your Display Name. Your Display Name is formatted as a name followed by four digits (for example, “Gamer.1234”) and is used in the game and on the forums to identify you while protecting the privacy of your email address.

 58

 58:11:2:1064:101

The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.

Error 58 codes arise when your client is unable to establish a connection with the game login servers. This is usually a client-side issue most commonly associated with an aggressive antivirus program, firewall, or router configuration which blocks your client's connection. On the server-side, this error will pop up when the login data centers are experiencing network issues.

More about Error Code 58.

 122

122:12:4:1931:101

The access key you have entered has been disabled. Please visit the Guild Wars support website for help and information.

Error 122 means that your account has been disabled. This is often due to an issue with the key, usually when it is purchased from an unauthorized seller.

Please contact the distributor of the key for more information. If you purchased the key directly from our website, please contact our support team with the details of your purchase.

 1032

1032:11:4:1319:201

Network error. Please check your Internet connection and try again.

Error 1032 generally means that your home world transfer hasn't finished processing. Give it a few minutes before trying to login again.

1083

1083:5:7:1595:101

Network error. Please check your internet connection and try again.

This error usually occurs when the game server you were previously on has crashed. You should be able to log in again after waiting a few minutes.