Common Error Codes

Code

Example

In-Game Text

Troubleshooting

7:11

7:11:3:189:101

The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again

  1. Completely exit the game and close the client, wait five minutes, and launch the game again.

  2. If you continue to experience this error after waiting and restarting the client, please try temporarily disabling any security software such as Norton, AVAST, AVG, or McAfee. 

  3. If this does not work, try adjusting the 'security' setting within your firewall settings. Lowering this setting to 'medium' or 'low' will often clear up connection issues.

  4. Guild Wars 2 requires TCP ports 80, 443, and 6112 to be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com. Please note, this site is not affiliated with or supported by NCSOFT or ArenaNet.

    • If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.
  5. In the event that adjusting your security and port settings does not resolve the issue, please try temporarily uninstalling your security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

7:1000

7:1000:7006:462

The game client lost its connection to the server.

Make sure your computer's time and date are set correctly, then try again.

9

9:4:5:1093:101

Either there is no current Guild Wars 2 event or this account is not authorized to participate in one. If you believe an event is running that you should have access to, please contact Customer Support. For additional support, please visit http://support.guildwars2.com.

If you are receiving Error 9, please be sure to apply your retail code to your account. Instructions on how to do so can be found here.

21

21:6:3:362:101

The server was unable to authenticate your gameplay privileges. Please contact Customer Support to provide them with your registered e-mail address. For additional support, please visit http://support.guildwars2.com.

  1. First, locate your local.dat file which is, by default, stored in your Documents> Guild Wars 2 folder and delete it.

  2. Next find your Gw2.tmp file which is typically stored in C:\Program Files (x86)\Guild Wars 2 and delete it as well.

  3. After these have been deleted, launch Guild Wars 2 and see if the problem persists. If so, please submit a technical support help request.

 42

 42:0:9001:3858:101

The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.

  1. Completely exit the game and close the client, wait five minutes, and launch the game again.

  2. If you continue to experience this error after waiting and restarting the client, please try temporarily disabling any security software such as Norton, AVAST, AVG, or McAfee. 

  3. If this does not work, try adjusting the 'security' setting within your firewall settings. Lowering this setting to 'medium' or 'low' will often clear up connection issues.

  4. Guild Wars 2 requires TCP ports 80, 443, and 6112 to be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com. Please note, this site is not affiliated with or supported by NCSOFT or ArenaNet.

    • If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.

  5. Try a Clean Boot.

 48

 48:1000:7006:529:101

This error normally occurs due to a password error. Please clear the password field and re-type it manually. If you have the "Remember Password" box checked, please un-check this box and restart the client.

Click here to reset your password, if needed.

Make sure you’re using the e-mail address associated with your account in the “Account Name” field, rather than your Display Name. Your Display Name is formatted as a name followed by four digits (for example, “Gamer.1234”) and is used in the game and on the forums to identify you while protecting the privacy of your e-mail address.

 58

 58:11:2:1064:101

The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.

 Guild Wars 2 requires TCP ports 80, 443, and 6112 to be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.comPlease note, this site is not affiliated with or supported by NCSOFT or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.

If you continue to see this error after ensuring you have the correct ports enabled, please submit a technical support help request.

 122

122:12:4:1931:101

 

Error 122 means your account has been disabled, possibly for being fraudulently purchased by an unauthorized vendor. Please contact the source of the purchase for more information.

 1032

1032:11:4:1319:201

 

Error 1032 generally means that your home world transfer hasn't finished processing. Try logging in again a little later.

1083

1083:5:7:1595:101

Network error. Please check your internet connection and try again.

This error usually occurs when the game server you were previously on has crashed. You should be able to log in  again after waiting a few minutes. 

    Have more questions? Submit a request