Where is my serial code?
Your Guild Wars 2-serial code is a 25-digit alphanumeric string in the form ABCDE6-FGHI5-JKL4-MN3-OPQRST7.
If you purchased a physical copy of the game, your serial code is in the box. You should find it printed on a paper insert inside the disc case.
If you purchased the game directly from buy.guildwars2.com, your serial code was e-mailed to you at the time of your purchase. We send the code to the e-mail address used during the checkout process, so it may be different than the one you use to log in to the game.
What should I do if I lost my serial code?
Generally, once you register the game, you won’t need your serial code again. You may, however, need the code at some point to prove your account ownership. If this happens and you can’t find your serial code, please include as much identifying information as possible (such as name, date of birth, and method of payment used) in a Support ticket and we’ll do our best to help you.