Choosing a Unique Password

The first step in protecting your Guild Wars 2 account is coming up with a unique password.

Follow the steps below, and you’re on your way!

  • Do not use a password (or a variant of a password) that you have used anywhere else.
    • If a site where you previously used that password gets hacked, the hacker might then try the same password on your Guild Wars 2 account.
    • Simply adding a letter, number, or symbol onto a password you used previously is not enough; password cracking software checks for simple variations of known passwords.
  • Combine letters, numbers, and symbols in a way that doesn’t make a sensible word.
    • Using common substitutions (such as replacing “a” with “@” or “o” with “0”) doesn’t do much to make your password harder to guess. Not only can other people figure this out pretty easily, but password cracking software also knows this trick.
    • Guild Wars 2 allows special characters in passwords, which increases the potential complexity available to you. Make use of this to make your password harder to crack.
  • Don’t use common words or phrases – instead, make up an abbreviated version of a personally meaningful sentence that wouldn’t make sense to anyone but you. Examples:
    • WIw7,mstmsritt. = When I was seven, my sister threw my stuffed rabbit in the toilet.
    • Itmcwloc&s = I take my coffee with lots of cream and sugar
    • I<3rbthtff! = I love rangers because they have the fuzziest friends!
  • Longer is better. Guild Wars 2 allows passwords of several dozen characters, so use as many as you desire to develop something unique!

I want to create an account or change my password, but I get an “Unavailable password” message.

For our players’ protection we maintain a blacklist of passwords that may not be secure. This system won’t allow you to use your previous password, anyone else’s password, or any password that we’ve seen hackers testing against our system. In addition, we also blacklist passwords that are on lists known to have been stolen from other games or websites. If you see the “Unavailable Password” message when you try to set your password, you may be using disallowed characters or, more likely, the password you’re trying to use is on the known password blacklist. Please try another password that is unique and that uses characters from a standard (U.S.) keyboard.

What else can I do to keep my password protected?

  • Never save your password in any unencrypted computer format. This includes e-mailing it to yourself or saving it in a text document on your hard drive.
  • If you keep a physical copy of your password, make sure it’s somewhere private and secure.
  • Never use your Guild Wars 2 password (or any variant) on any other website.
  • Consider using a password manager to help you keep all of your unique passwords organized.
  • Never share your password with anyone else, even trusted friends or relatives. You may be able to trust your best friend not to steal your account, but you can’t guarantee her little brother won’t accidentally install a virus on the family computer.

Are there any other ways I can protect my account?

Yes! Guild Wars 2 supports two-factor authentication, allowing you to use your mobile device or SMS messaging to control access to your game account. See this article for more information on account security.

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