If you ever forget—or simply want to change—your password, you can do so on your own as long as you're able to log into your account. In fact, we recommend changing your password periodically to ensure the security of your account.
There are currently two ways to request a password change:
- Use the password-reset page to send yourself a password-reset email
- Update your password by logging into the account management page using your game credentials.
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TIP: We've also written up an article to help you choose a strong password: Choosing a Unique Password |
Resetting Your Password via Email
If you've forgotten your password, follow these steps to recover it using the email tied to your account:
From a verified network...
- Click here to navigate to the password-reset page.
- In the Email field, enter the email address used to log in to your Guild Wars 2 account.
- Click Reset Password.
- Check your email. You should receive a message with a link to reset your password.
- Follow the instructions in the password-reset email to choose a new password.
- You're done! Verify your login to make sure it works!
From an unverified network....
- Click here to navigate to the password-reset page.
- In the Email field, enter the email address used to log in to your Guild Wars 2 account.
- Click Reset Password.
- Password resets from a new (unlisted) network will require verification of account ownership before you can reset your password.
- If you have authentication tied to your account, you’ll need to provide an authentication code via email or SMS.
- If you don’t have authentication on your account, you’ll need to provide your serial code and a character name on the account. Follow these instructions to find your serial code.
- Once you've verified ownership of your account, you should receive a message with a link to reset your password.
- Follow the instructions in the password-reset email to choose a new password.
- You're done! Verify your login to make sure it works!
Updating Your Password
If you know your login information and want to update your password, you can do so whenever you'd like via the Guild Wars 2 account page:
- Log in to the account management page using your game credentials.
- Click Security.
- In the Credentials box, next to Password, hit Edit.
- Enter your old password and the new password you want to use.
- Hit Submit.
- You're done!
Having Trouble? Contact Support!
If you run into any problems during this process, we're happy to help restore access to your account; please send an email to support@arena.net for further assistance. Here are some of the details that will help us verify ownership of the account:
- Account Name (your email address)
- First and Last Name
- The Date of Birth listed on your account
- Your Guild Wars 2 Serial Code
- Display Name (including the 4-digit number after the name, such as “Gamer.1234”)
- A detailed description of your issue, including any error messages that you receive when trying to reset your password.
Please note: If you need assistance with your Steam account password, please contact Steam support for assistance.