I Want to Change My Password

If you ever forget or want to change your password, we've got you covered! You can request a password change via email using the password-reset page, or you can update your password at any time by accessing your Guild Wars 2 account page.

Before you change your password, be sure you read up on the best practices when choosing a password: Choosing a Unique Password

 

Resetting Your Password via Email


If you've forgotten your password, follow these steps to recover it using the email tied to your account:

From a verified network:

  1. Click here to navigate to the password-reset page.
  2. In the Email field, enter the email address used to log in to your Guild Wars 2 account.
  3. Click Reset Password.
  4. Check your email. You should receive a message with a link to reset your password.
  5. Follow the instructions in the password reset e-mail to choose a new password.
  6. You're done! Verify your login to make sure it works!

From an unverified network:

  1. Click here to navigate to the password-reset page.
  2. In the Email field, enter the email address used to log in to your Guild Wars 2 account.
  3. Click Reset Password.
  4. Password resets from a new (unlisted) network will require verification of account ownership.
    • If you have authentication tied to your account, you’ll need to provide an authentication code via email or SMS.
    • If you don’t have authentication on your account, you’ll need to provide your serial code and a character name. Follow these instructions to find your serial code.
  5. Once you've verified ownership of your account, follow the instructions in the password reset e-mail to choose a new password.
  6. You're done! Verify your login to make sure it works!

 

Updating Your Password


If you know and want to update your password, you can do so easily via your Guild Wars 2 account page:

  1. Login to your Guild Wars 2 account page using your credentials.
  2. Click Security.
  3. In the Credentials box, next to Password, hit Edit.
  4. Enter your old password and the new password you want to use.
  5. Hit Submit.
  6. You're done!

 

Having Trouble? Contact Support!


If you run into any problems during this process, we're happy to assist you; simply submit a ticket, and be sure to fill out as many fields as possible. At minimum, try to include the following information so we can verify your identity and help you as quickly as possible:

  • Account Name (your e-mail address)
  • First and Last Name
  • The Date of Birth listed on your account
  • Your Guild Wars 2 Serial Code
  • Display Name (including the 4-digit number after the name, such as “Gamer.1234”)
  • A detailed description of your issue, including any error messages that you receive when trying to reset your password.

 


CLICK HERE TO CHANGE YOUR PASSWORD


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