How to Request, Delete, or Update Personal Information

If you want to review and update your personal information, you can find several fields saved on your ArenaNet account page. Simply login with your ArenaNet account—the same account you use to play the game—and use the tabs at the top to find, review, and update your account details.

If the information you want to change is not listed or available on the account page, you can contact support with a request to review and change those details.

You also have the right to request a report of the personal information we have stored in our system! While you can review what kind of information we collect in our Privacy Policy, we will provide a record of your personally identifiable information upon request.

There are two ways to request this information:

• Submit a ticket using the Privacy Inquiry Request
• Send an email to privacy@arena.net with a request for the information you want.

While you may submit a request to delete any personally identifiable information we have stored in our system, there are two important things to note:

• We may not be able to delete information that we have a legitimate legal obligation or business reason to retain.
• Removing the information needed to maintain your account will result in the PERMANENT closure of your account. You will NOT be able to recover, access, or return to your account in the future. If you do not want to lose access to your account, you may want to review the alternative solutions before requesting that the removal of your personal information.

Note that once you verify ownership of your account, you will be required to reaffirm your decision to close the account before we take any action. To begin the process, you can contact us via one two channels:

• Submit a ticket using the Privacy Inquiry Request
• Send an email requesting the deletion of your information to support@arena.net.