Buying the Game

How do I purchase Guild Wars 2?

You can purchase Guild Wars 2 through our website or through one of our authorized retailers.

 

Guild Wars 2 Collector's Edition Availability in Retail Stores 

The Guild Wars 2 Collector’s Edition is being produced in a very limited supply, and was distributed to specific retailers. The list of retailers can be found here.

Please note that another option would be to purchase the Digital Deluxe version of Guild Wars 2 which is available here. This includes the special in-game features of the Collector’s Edition, but does not provide the game box or any physical items. This is just a digital purchase of the serial code.

 

I purchased a digital edition but have lost my serial code, what can I do?

If you purchased a digital version of the game with one of our retail partners, please work with your retailer to get that code re-sent to you. If you purchased directly from buy.guildwars2.com, please submit a support request.

 

I purchased Guild Wars 2 from buy.guildwars2.com using the wrong e-mail address, and never got my Serial Code or confirmation of my purchase.

If you successfully registered your Guild Wars 2 game account by completing the registration process right after the purchase, you don’t need the confirmation e-mail or the serial code. All you need to know is the account name, password, and display name that you chose when you registered. If you do not remember the account information you used to register with, please submit a support request and provide the following information:

  • The incorrect Email address entered when you made your purchase (if you know it)
  • The Email address you used to register the account
  • Zip code associated with your method of payment
  • Credit/Debit – LAST 4 DIGITS ONLY
  • PayPal
    • The e-mail address associated with the PayPal account
    • Whether the PayPal account is verified or unverified
    • The country in which the PayPal account was created/set up
    • The Invoice ID from your PayPal® payment history for the transaction.

 

Why am I getting an error stating that my serial code is already in use?

Most players who experience this issue already have registered successfully, but they did not see a confirmation screen or receive an email about it.

 

What is your refund policy?

 Click here to view our refund policy.

 

Does Guild Wars 2 require a monthly subscription?

Guild Wars 2 does not require a monthly subscription. You just buy the game and play it!

 

    Have more questions? Submit a request