Refunds

How do I get a refund?

We are happy to review your refund request! For information on how to request a refund, please make a selection from the options below and follow the directions before contacting your bank. For purchases made directly from NCSOFT, you should be able to complete the request and receive your refund directly from us.

 

Game Refunds

If you purchased Guild Wars 2 from http://buy.guildwars2.com and would like a refund, please submit a request to our Support team and provide the following information:

  • Your Guild Wars 2 purchase Order ID provided in the receipt of the purchase (if available).

  • The e-mail address you used when making the purchase. (if available).

  • Your billing zip code or postal code.

  • For transactions involving a credit/debit card, ONLY the last 4 digits of the credit/debit card used.

  • For transactions involving PayPal®, the invoice ID or transaction ID from your PayPal® payment history for the transaction.

Note: The refund process includes permanent closure of the Guild Wars 2 account. If you wish to continue to play Guild Wars 2, or if you desire to play in the future, you will need to purchase a new serial code and create a completely new account. Characters, names, items, and other features from the refunded account cannot be transferred to a new or different account. Not all serial code purchases will be eligible for a refund.

 

Gem Refunds

If you purchased Guild Wars 2 Gems from the Gem Store and would like a refund, please submit a request to our Support team and provide the following information:

  • The amount of gems purchased.

  • Your billing zip code or postal code.

  • If the payment was attempted by credit/debit card, please provide ONLY the last 4 digits of the credit/debit card used.

  • If the payment was attempted using PayPal®, the invoice ID or transaction ID from your PayPal® payment history for the transaction.

Note: If you have used the purchased gems, you may not be eligible for a refund.

 

    Have more questions? Submit a request