Redeeming Special Codes

There are several different codes you can redeem to unlock items and upgrades in the game:

  • Game Serial Code: Used to upgrade your account from a free-to-play account, add expansion packs, and unlock additional features when creating or upgrading your account.
  • Gem Codes: Unlocks gems for you to use in the in-game Gem Store. You can learn more about where to purchase and how to redeem gem cards in this article.
  • Item Codes: On occasion, special items such as miniatures or other in-game rewards are unlocked using a promotional serial code.

While game codes can be redeemed when setting up or managing your ArenaNet account, gem and item codes are redeemed within the game itself with a little assistance from the Black Lion Trading Company.

How to Redeem A Guild Wars 2 Code


Redeeming Game Codes

If you have not created an ArenaNet account yet, you can use your code to create a new account here.

If you purchased Path of Fire or Heart of Thorns and want to add it to an existing account, you can do so via your Account Management page:

  1. Sign in to the Account Management page using your ArenaNet account.
  2. Click the REDEEM A CODE button on the 'Overview' page.
  3. Enter or copy and paste your code into the Enter Registration Code field.
  4. Hit SUBMIT to redeem the code and add it to your account.

You’ll see your upgrade the next time you log in with that account. If you are logged in when you redeem the code, you may need to exit and re-enter the game before the new content appears.

Redeeming Gem Codes

Gem codes can come from special promotions or from gem cards sold by our retail partners. You can redeem gem codes in the game by following these steps:

  1. Log in to Guild Wars 2 with the account where you want to unlock gems.
  2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon (Black_Lion_Menu_Bar_icon.png) in the upper left corner of the game screen.
  3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
  4. Enter or copy and paste your gem code into the field that reads: "Please enter your Gem code"
  5. Click Redeem.

Gems are delivered automatically once the code is successfully redeemed.

Redeeming Special Item Codes

Similar to gem codes, special items can also be redeemed in-game via the Black Lion Trading Company. Here’s how:

  1. Log in to Guild Wars 2 with the account where you want to unlock the item.
  2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon in the upper left (Black_Lion_Menu_Bar_icon.png) corner of the game screen.
  3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
  4. Click the "Redeem Item Code" button.
  5. Enter or copy and paste your gem code into the field that reads: "Enter your code"
  6. Click Redeem to receive your item!

Redeemed item codes will usually send the item via a mail message, which should arrive immediately upon redeeming the code.