Redeeming Special Codes

Redeeming gem codes

Gem codes can come from special promotions or from cards sold by our retail partners. No matter how you obtained your gem code, you can redeem it in-game by doing the following:

 

  1. Open the Black Lion Trading Company panel (the default hot key is “O,” or you can select the lion icon in the upper left of the game screen).
  2. Select the “Redeem Code” button at the upper left of the Gem Store panel.
  3. Follow the on-screen instructions to redeem your code for gems.

 

Gems are delivered automatically when the code is redeemed.

 

Redeeming codes from buy.guildwars2.com

If you purchased an in-game item or account upgrade along with Heart of Thorns, you can redeem the code for it here. Make sure you sign in to the account you want to use the code on, then click “ADD A CODE.” Copy a code into the box and click “SUBMIT” to redeem it. You’ll see your item or upgrade the next time you log in to the game on that account.

 

Redeeming special item codes

If you have a code for a special item, you can redeem it in-game through the Black Lion Trading Company, similar to a gem code. Here’s how:

 

  1. Open the Black Lion Trading Company panel (the default hot key is “O,” or you can select the lion icon in the upper left of the game screen).
  2. Select the “Redeem Code” button at the upper left of the Gem Store panel.
  3. Click the “Redeem Item Code” button.
  4. Enter your code and click “Redeem” to receive your item!

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