Troubleshooting Trading Post Errors

In some rare circumstances, you may run into errors that prevent you from interacting with the Black Lion Trading Post—normally accessed by pressing the [O] key in the game. If this is due to a server issue, we will provide updates via our official Guild Wars 2 Twitter account as we learn more about the problem.

Clearing Your Trading Post Cache

If you suspect the issue is limited to your account, we recommend clearing your trading post cache. Follow these steps to clear out any bad data that can cause errors:

  1. Completely close the game.
  2. Hold down the Windows and key to open the Run prompt.
  3. Type %temp% in the box that appears and click OK.
  4. Find any folders named "gw2cache-(code)" and delete them.
    • Example: gw2cache-(50641E0B-3AD4-1601-081E-6450D43A0116)

  5. Re-launch the game.

Troubleshooting Connectivity Issues

Since the trading post utilizes web data to display and update its inventory, problems can arise when playing on a weak or variable internet. Take a moment to visit our article on Connectivity to learn more about how to address connection problems when playing Guild Wars 2.

If All Else Fails, Contact Support!

If you’re still having problems after an hour or two of waiting, please submit a ticket so our Support team can assist you further.