Trading Post Troubleshooting

If you’re experiencing problems with the Black Lion Trading Post, follow the steps below to clear out any bad data that may be causing errors.

  1.  Completely close the game.
  2. Hold down the Windows key and hit “R”, then type %temp% in the box that appears and hit “OK.”
  3. Find any folders named “gw2cache-(code)” and delete them. Example: “gw2cache-(50641E0B-3AD4-1601-081E-6450D43A0116)”
  4. Restart the game.

If this doesn’t fix the problem, it’s possible that the issue is either with your internet connection or on our end. Generally we get things fixed pretty quickly, so check out our article on Connectivity and if you’re still having problems after an hour or two, please submit a ticket and our Support team will assist you further.