We understand that there will be times when you want to update your login email address: whether you're switching mail programs, distancing yourself from an email address you made years ago, or simply changing it up in new and exciting ways.
Please be informed that you will be able to update your email address on your own.
To change the email address of your account, follow these steps:
1. Log in to your account at https://account.arena.net/login.
2. Navigate to the Security tab.
3. In Security Settings, click the Edit button next to your Email / Account Name.
4. A pop-up will appear. Enter your new desired email address and your current account password.
Note: Ensure that you use an email address not already associated with an ArenaNet account.
5. An email containing instructions on how to verify your account will be sent to your new email address.
Please remember: You will not have the ability to edit your Email for another 90-days.
If you experience any technical issues, please contact Support.
Email Exchange between Accounts.
You are limited to changing the email address associated with your account once every 90 days. Once you have swapped your secondary account’s email address, you will need to wait for 90 days before you can update it to your preferred email address again.
To proceed with swapping your accounts’ email addresses, follow these steps:
1. Log in to your secondary account at https://account.arena.net/login.
2. Navigate to the Security tab.
3. In Security Settings, click the Edit button next to your Email / Account Name.
4. A pop-up will appear. Enter a dummy email address to use for your secondary account and its current password.
Note: Please make sure to use a dummy email address that you are able to access which is not already associated with an ArenaNet account.
5. Afterwards, log in to your primary account and follow steps 1-4 once more. This time update your email address to the one you have freed up from the secondary account.
6. An email containing instructions on how to verify both your accounts will be sent to your new email addresses.