Reporting a Player or Guild

The Guild Wars 2 Rules of Conduct is a basic set of rules designed to outline the rights and protections that every player enjoys while playing in the Guild Wars 2 game and website. Their purpose is to cultivate a safe, fair, and fun environment for all our players, and ensure that everyone has the right to play and enjoy the game.
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Sadly, some will still go out of their way to make the community a less enjoyable place for others. In these circumstances, the easiest way to inform the Support Team is to use the in-game Player Conduct Report window.

Reporting a Player


Via the In-Game Reporting Window

To report an offense in the game:

  1. Open the Player Conduct Report window. You can do this using one of several methods:

    • Right-click the offending player's name in chat and select Report.
    • Right-click the offending player's name in the Contacts and LFG panel [Y] and select Report. This works on any tab.
    • Right-click the offending player's name in your Guild panel [G] and select Report.
    • Click on the player, then right-click anywhere on their nameplate or portrait. Select Report from the context menu that appears.
  2. Use the drop-down menu to select the reason for your report.

  3. Click Send Report to submit the report for review.


Via Ticket

If, for some reason, you are unable to report a player while playing the game, you can also submit a ticket via the Helpdesk. Make sure you include as much information as possible in your ticket, including:

  • The Character Name of the Offending Player
  • The Account Name of the Offending Player (i.e. PlayerName.1234)
  • The Time of the offense
  • The Chat Channel or Location where the offense took place
  • A Detailed Description of the issue

Best Practices


Here are a few things to be mindful of when reporting a player:

  • You only need to report a player once. Reporting someone multiple times for a single offense does not mean they'll get actioned faster.
  • Use the Botting reason if reporting someone who is cheating, hacking, or exploiting a bug for unintended gains. The Support Team will investigate further!
  • The Support Team will not discuss the outcome of any player report. Each report is investigated by a Game Master, who will take the appropriate action if the report can be substantiated. The lack of a response does not mean there was no penalty for their behavior!
  • Remember: report and block! It doesn't matter who struck first; don't get baited into violating the Rules of Conduct, yourself. Report the offending player and then add them to your block list.
  • Abuse of the report tool can lead to the termination of your account. It should not be used as a weapon, but a tool to maintain the integrity of the game and community.