I purchased a gem card. How do I redeem the serial code in the Gem Store?
Here are the steps to use when redeeming gem card serial codes in the Gem Store:
1. Log in to Guild Wars 2.
2. Open the Black Lion Trading Company panel. (The default hot key is “O,” or you may select the lion icon in the upper left of the game screen.)
3. Select the “Redeem Code” button at the upper left of the Gem Store panel.
4. Follow the on-screen instructions to redeem your serial code for gems.
Gems are delivered automatically when the code is redeemed.