How to Address Lag

What’s causing my lag?

“Lag” can refer to problems either with your connection to our server or with your computer itself. To figure out what’s causing your lag, take a look at the chart below.




  • High Ping (see below)
  • Rubber-banding 
  • Packet loss 
  • Frequent disconnections
  • Slow patch downloads
  • Delayed response to actions

Internet connection problems

See our article on Connectivity

  • Low frames per second (see below)
  • Choppy graphics
  • “Slide show” graphics
  • Increased problems when in large groups of characters

Computer problems

See our article on Graphics Performance and Troubleshooting

Error messages + Lag

Varies based on error message

See our article on Common Error Codes

High Ping

“Ping” refers to the time it takes for data to travel from your computer to our servers and back. It’s measured in milliseconds, and a high ping means there may be noticeable delays between you entering a command and our servers reacting to it.

To see your ping, hit ESC to bring up the menu and select “Options.” In the bottom right corner of the Options menu, you’ll see “Ping: # (Avg: #)” with the number signs replaced with your current and average ping times. The lower this number, the more quickly the game will react to your actions. In general, you can expect little to no lag if your ping is below 100 and problems if it’s over 250.

For help lowering your ping and addressing other connection problems, see our article on Connectivity.

Low frames per second

Your frames per second (FPS) is a measurement of how quickly your computer is able to update the graphics displayed in game. The higher your FPS, the more smoothly your character and the environment will seem to move and react. With low FPS, movement seems jerky or looks like a slide show.

To see your FPS, hit ESC to bring up the menu and select “Options.” In the bottom right corner of the Options menu, you’ll see “FPS:” followed by a number. The higher this number, the better your graphics will look.

For help getting more frames per second, and better performance in general, see our article on Graphics Performance and Troubleshooting.