The Black Lion Trading Company—more commonly known as the Gem Store—is where you can purchase tools, skins, and exchange your gems for gold as you upgrade your account!
- Press [O] in the game (by default) or click the Lion icon (
) in the upper left corner of the screen to open the Gem Store.
When you make your first purchase, you'll be prompted to enter and save your payment details on our secure payment servers. We recommend doing so if you plan to make purchases in the future, as doing so will save you from having to enter all of your payment details every time you buy something from the Gem Store.
Payment Options
If you want to update or manage your payment options, select the card or method you're using from the options below.
Payment using a Credit Card
Whenever you make a purchase in the Gem Store, you will have the opportunity to enter or update a credit card as your preferred payment method:
- Open the Gem Store. The default key is [O].
- Click the "Buy Gems" button.
- Choose a gem amount and select Credit Card as your payment method.
- Press Next.
- Now enter your billing information.
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If you want to save this card for future purchases, check the "Save This Card" box.
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If selected, your payment details will be saved when you complete your purchase.
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- Once you've filled out the required fields, click Next to review with your purchase.
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You will briefly see a message that reads, Transaction in progress, please do not close this window. As noted, avoid closing the window until you've progressed to the final screen.
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- Review your order. If everything looks correct, agree to the Terms of Sale, then click Confirm to complete your purchase.
Payment using a PayPal Account
Whenever you make a purchase in the Gem Store, you will have the opportunity to use a Paypal account to complete the transaction:
- Open the Gem Store. The default key is [O].
- Click the "Buy Gems" button.
- Choose a gem amount and select PayPal as your payment method.
- Press Next.
- Now enter your billing information.
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If you want to save this payment method, check the "Remember for Faster Checkout" box.
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If selected, your payment details will be saved when you complete your purchase.
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- Once you've filled out the required fields, click Next to review with your purchase.
-
You will briefly see a message that reads, Transaction in progress, please do not close this window. As noted, avoid closing the window until you've progressed to the final screen.
- Review your order. If everything looks correct, agree to the Terms of Sale then click Confirm to complete your purchase.
Payment using a paysafecard
For players in select European countries, paysafecard may be used to make purchases in the Gem Store:
- Open the Gem Store. The default key is [O].
- Click the "Buy Gems" button.
- Choose a gem amount and select paysafecard as your payment method.
- Press Next.
- Now enter your billing information.
- Once you've filled out the required fields, click Next to review with your purchase.
-
You will briefly see a message that reads, Transaction in progress, please do not close this window. As noted, avoid closing the window until you've progressed to the final screen.
- Review your order. If everything looks correct, agree to the Terms of Sale then click Confirm to complete your purchase.
Note that the paysafecard is only available as a payment option to players in the following countries:
- Austria
- Belgium
- Bulgaria
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Guernsey
- Isle of Man
- Jersey
- United Kingdom
Updating a Payment Method
If you saved your payment information during a previous purchase, you can change it by selecting a new method of payment or changing the details of the information we have on file.
For example, if you have a credit card saved for your account, you can either choose a different method (such as PayPal) to complete your purchase, or you can select Credit Card again to enter a new credit or debit card:
- Open the Gem Store. The default key is [O].
- Click on the "Buy Gems" button.
- Choose a gem amount and select a new payment method.
- Update your billing information.
- Click the Next button to continue with your purchase. Your new payment details will be saved when you complete your purchase.
Remember to check the box to save the new payment method if you want to use it for future purchases.
Removing a Payment Method
If you want to remove a saved Credit or Debit card, you can do so via the Gem Store:
- Open the Gem Store. The default key is [O].
- Click on the "Buy Gems" button.
- Choose any gem amount and select the payment method you have saved.
- Press Next.
- Click the Remove Billing Information link.
- You will receive a prompt confirming that you want to remove your payment details.
- Select Yes.
- Your information will be cleared from the payment fields. You can now close the Gem Store.
If you also want to permanently remove your personal information—including your name, billing address, and email address—please submit a ticket with your request so our Support team can take care of it for you.
Frequently Asked Questions
How do I use a debit card to make a purchase?
You can use a debit card the same way you use a credit card! Simply choose the amount of gems you want to purchase, select the “Credit Card” option, and then click the “Next” button to enter your debit card information.
Can I save my payment information for future purchases?
If you pay using a credit or debit card, yes! Just click the box that says “Save This Card." For your security, you will still be asked to enter the security code (CVV) for every purchase.
How do I remove the name and address I have on file?
If you want to remove your personal details, please submit a ticket and our Support team will take care of it for you.