Managing Payment Information

The Black Lion Trading Company—more commonly known as the Gem Store—is where you can purchase tools, skins, and exchange your gems for gold as you build up your account!

  • Press [O] in the game (by default) or click the Lion icon in the upper left corner of the screen to view the Gem Store.

When you make your first purchase, you will be prompted to enter your payment information. During the checkout process, you will be given the option to save your information on our secure payment servers. This is a good way to make future transactions easy, as it prevents you from having to enter all your payment information every time you want to make a purchase.

If you want to manage your payment options, you can also do so using the in-game Gem Store interface.

Adding a Payment Method

The first time you make a gem purchase in the Gem Store, you will be able to add a payment method to your account.

  1. Open the Gem Store. The default key is [O].
  2. Click on the "Buy Gems" button.
  3. Choose a gem amount and select your payment method.
  4. Press Next.
  5. Now enter your billing information.
  6. If you want to save this particular purchase method, check the corresponding box:
    • If you are using a credit or debit card, check the "Save This Card" checkbox.

    • If you are using Paypal, check the "Remember for Faster Checkout" checkbox.

  7. Click the Next button to continue with your purchase.

Updating a Payment Method

If you’ve saved your payment information from a previous purchase, you can change it by selecting a new method of payment or changing the details of the information we have on file.

For example, if you have a credit card saved for your account, you can either choose a different method (such as PayPal) to complete your purchase, or you can select Credit Card again to enter a new credit or debit card:

  1. Open the Gem Store. The default key is [O].
  2. Click on the "Buy Gems" button.
  3. Choose a gem amount and select your payment method.
  4. Update your credit card or PayPal information.
  5. Click the Next button to continue with your purchase.

Remember to check the box to save the new card if you want to use it for future purchases.

Removing a Payment Method

If you want to remove a saved Credit or Debit card, you can do so via the Gem Store:

  1. Open the Gem Store. The default key is [O].
  2. Click on the "Buy Gems" button.
  3. Choose any gem amount and select the payment method you have saved.
  4. Press Next.
  5. Click the Remove Billing Information link.
  6. You will receive a prompt confirming that you want to remove your payment details.
  7. Select Yes.
  8. Your information will be deleted automatically.

If you also want to permanently remove your personal information—including your name, billing address, and email address—please submit a ticket with your request so our Support team can take care of it for you.

Frequently Asked Questions


How do I use a debit card to make a purchase?

You can use a debit card the same way you use a credit card! Simply choose the amount of gems you wish to purchase, select the “Credit Card” option, and then click the “Next” button to enter your debit information.

Can I save my payment information for future purchases?

If you pay using a credit or debit card, yes! Just check the box that says “Save This Card." For your security, you will still need to re-enter the security code (CVV) for any future purchases.

How do I remove the name and address I have on file?

If you want to remove your personal information without making a new purchase, please submit a ticket and our Support team will take care of it for you.