"The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com."
What is an Error 58?
Error 58 codes arise when your client is unable to establish a connection with the game login servers. This is usually a client-side issue most commonly associated with an aggressive antivirus program, firewall, or router configuration which blocks your client's connection. On the server-side, this error will pop up when the login data centers are experiencing network issues.
How do I fix an Error 58?
The first steps are to check and reset any programs that might be blocking your client's connection to the login servers:
Reboot your PC. Giving your computer a chance to reset can fix any number of issues that might impact your connectivity to the game.
Reset your router and modem. Rebooting your modem can fix connection problems, improve slow connections, and clear out any issues stored in the memory of your router.
Temporarily disable any security software such as Norton, AVAST, AVG, or McAfee, and then re-launch the game.
If you continue to have trouble, there's one more step you can follow before contacting support:
Guild Wars 2 requires TCP ports 80, 443, and 6112 to be fully unrestricted and accessible—both inbound and outbound. You can learn more about how to configure your firewall and router ports in this article.
If you continue to see this error after ensuring you have the correct ports enabled, please submit a technical support help request.
Please note that network-related outages may take longer to resolve; if this is the case, be sure to watch our social channels for the latest updates as we work to resolve the issues.
There are a variety of Error 58 codes you'll encounter when you're unable to establish a connection with the Guild Wars 2 login server: