Troubleshooting "Unable to Initialize 3D Output" and DirectX Errors

Players diving into Guild Wars 2 on the Windows OS will need the latest version of DirectX 9 to play the game. Note that this is the only version required to play the game, which means it will need to be downloaded and installed regardless of any other versions you're currently running—including DirectX 11 or 12.

 

I receive an “Unable to initialize 3D output” error when launching the game.


This is an error message most commonly associated with outdated graphics card or DirectX 9 drivers. Note that some Windows 10 installations do not install DirectX 9 automatically, which means you'll need to do so yourself before playing the game.

HOW TO UPDATE YOUR VIDEO DRIVERS:

The first step to solving many problems involves checking and upgrading your graphics card drivers. Follow these steps to ensure you have the latest updates:

  • Take a moment to learn what kind of video card you have. If you need help, follow the steps listed here.
  • NVIDIA® users can download the latest drivers for their card here.
    • You can also read step-by-step instructions here.
  • ATI® users can download the latest drivers for their Radeon card here.
    • You can also read step-by-step instructions here.
  • Intel® users can download the latest drivers for their onboard video here.
    • You can also read step-by-step instructions here.
  • Make sure to reboot your computer before jumping into the game.

HOW TO UPDATE YOUR DIRECTX DRIVERS:

 

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