Error Code 7

Error Message

"The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again"

What is an Error 7?

Error 7 indicates a general disconnect from the game server. This will happen whenever your connection to the game server is disrupted: whether due to an internet hiccup or triggered by a bug which causes the server to disconnect from the client.

How do I fix an Error 7?

If you are connected to a weak or variable internet, you may want to find a more stable connection before reconnecting to the game. You can also follow these troubleshooting steps if you continue to experience issues while playing on a stable connection:

  1. Completely exit the game and close the client. Wait five minutes, then re-launch the game and try again.

  2. Reset your router and modem. Rebooting your modem can fix connection problems, improve slow connections, and clear out any issues stored in the memory of your router.

  3. Reboot your PC. Giving your computer a chance to reset can fix any number of issues that might impact your connectivity to the game.

  4. Temporarily disable any security software such as Norton, AVAST, AVG, or McAfee, and then re-launch the game.

If these basic steps do not help, try these more advanced troubleshooting steps:

  1. If this does not work, adjust the 'security' setting within your firewall settings. Lowering this setting to 'medium' or 'low' will often clear up connection issues.

  2. Guild Wars 2 requires TCP ports 80, 443, and 6112 to be fully unrestricted and accessible—both inbound and outbound. You can learn more about how to configure your firewall and router ports in this article.

  3. In the event that adjusting your security and port settings does not resolve the issue, please try temporarily uninstalling your security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

Code Variants

There are actually a large number of Error 7 codes you might receive when you disconnect from the game. While these numbers are helpful to us as we work to address server-side issues, all of them can be boiled down to the same root problem.

Here is a list of Error 7 variants you might encounter while playing Guild Wars 2:

  • 7:0:0:793:101
  • 7:1000:7006:383
  • 7:1000:7006:653:101 
  • 7:1000:7006:771:101
  • 7:11:1:502
  • 7:11:3:189:101
  • 7:11:3:191:101