While our support team is prepared to assist you with any issues you encounter with your game account, we DO NOT fulfill requests to remove an account entirely from our system. This is for a few reasons:
- Since Guild Wars 2 does not require a subscription to play, there are no obligations to play and no downside to stepping away at any time.
- Once an account is deleted, there is no way for us to recover that information if you decide to return to the game at a later time.
- We do not want to risk deleting an account if an authorized party (such as a hacker or other malicious individual) submits a request to close the account.
With no subscription fee, you are free to play, step away, or even quit Guild Wars 2 without having to make any changes to your account. Your characters, items and progress will be stored safely, and you can rest assured that they will be available if you decide to return and play the game again in the future—even if that decision comes several years down the road.
If there is another reason you are requesting an account closure—whether you're receiving unsolicited emails or have some other motivation to deactivate your account—we are more than happy to work with you to address the problem.
Below are a few of the most common reasons we receive a request to terminate an account, including the steps we can take to address the concern:
I’m receiving emails that my account is being accessed. (I don't play anymore!)
It’s possible someone is trying to access your game account or has compromised the email used for the account. If you are not currently playing the game, you can contact our support team, explain the situation, and request an email change. This will not only stop any unwanted emails, but will ensure that your account cannot be accessed while you are away.
If you decide to play again in the future, all you need to do is contact support to have them change your email back to an address you can use.
I want to create a second account, but want to use the login email from another account I own.
This is solvable! As long as you can verify ownership of the original account, we can change the email so it's free for you to use on a new game account. Please note that we DO NOT transfer items, currency, characters, or any other progress between accounts.
I don’t want to receive newsletters anymore.
You can remove yourself from a mailing list by clicking the unsubscribe link at the bottom of any official ArenaNet or Guild Wars email you receive. You can also contact our support team if you need help unsubscribing from an official mailing list.
I don’t want to play the game anymore.
That’s okay! You can set aside the game at any time and even uninstall it from your computer—your account will be available and accessible if you decide to return later on. There’s no subscription fees or other obligations to play; in fact, we will often reward older accounts and characters with free gifts that they'll continue to accumulate if you decide to return later on.
If you are worried about receiving authentication emails, you can contact support for options to prevent these emails.
I picked the wrong server and want to start over.
As a free account, we’d be happy to transfer you (as a one-time service) to another non-full server if you selected the incorrect server upon creating your account; simply contact support and we’ll get it worked out!
On paid accounts, you can delete any active characters on the account to transfer to a different world for free (as long as it is not full), or you can purchase gems to transfer to a different world with all of your characters and progress intact. Note that any deleted characters will not be restored after taking advantage of the free transfer to a new server.
I want to change my Display Name.
This is a service we offer under very specific circumstances, as changing your Display Name can cause technical issues within the game. You will need to contact support with your request and reason why you'd like to make the change.
More information about changing your Display Name can be found in this article: