Known Issue Tracker

This page lists issues we’re currently working on or have recently fixed. If you encounter a bug that isn’t on this list, please submit an in-game bug report so we can get to work on fixing it!

This list isn’t meant to cover every single bug in the game. For the sake of keeping things concise, we’re intentionally leaving out anything that could be used as an exploit and minor issues unlikely to impact most players.

You can expect updates here at least once a week. This page was last updated on 11th December, 2018.


Notes on the Status column:

  • “Investigating” means we are aware of the issue, but haven’t yet found a fix for it.
  • “Verifying” means we think we have a fix and are testing it to make sure it works.
  • “Final Testing” means we’re pretty sure our fix will work and are doing the last phase of testing before it’s ready to roll out.  This status does not guarantee that the bug will be fixed in the next patch. If a bug fix fails final testing, we may have to push it back to a later date.
  • “NMI” means we need more information on this issue. If you’re experiencing this issue, you can help us out by clicking the link and posting in our official forums or by submitting an in-game bug report.


Current Issues

DescriptionStatus
A Kindness Repaid: If the player quits the episode and attempts to restart it, the story journal may break.Verifying
Achievements: "Three Golem Monte" cannot be completedVerifying
Achievements: A Family Heirloom: If multiple players interact with the Abandoned Necklace at the same time, only one will progress the achievement.Verifying
Achievements: Jackal Heart Quest Collection can stall.Verifying
Achievements: Most items do not count toward the "Cin Business" achievement.Verifying
Achievements: Redeeming Vil-N-Tron: Recording Device Gizmos are not stackable.Verifying
Bloodtide Coast: The "Free an Order of Whispers agent from pirates" event can stall.Investigating
Brisban Wildlands: "Help U.N.IT. find and destroy the Inquest" can stall.Investigating
Caledon Forest: An invisible wall blocks the exit of the "Tears of Itlaocol" mini-dungeonVerifying
Client: Players may experience game disconnects during/after story cutscenes, accompanied by an Error Code 7, blocking progress in various story chapters.Verifying
Crash: Skimmer mount can cause crashes for certain players.Investigating
Crystal Oasis: NPC's can fail to spawn for the "Rescue refugees forced into labor in the Zephyrite mine" event, causing it to stall.Verifying
Effects: Some outfit or armor effects will be discolored for users who play on integrated or laptop-based graphics cards.Investigating
Fractals: Certain Fractal bosses and enemies will spawn with an invisible model.Investigating
Guardian: The Firebrand specialization's "Quickfire" buff does not display correctly on the buff bar.Verifying
Hearts and Minds: Sometimes the player is ejected from the instance.Verifying
Iron Marches: In some rare instances, Bria's Shadow Fiends will not lose their Determined buff, preventing the event from being completed.Verifying
Items: Givers and Bringers stats are not available in Ascended gear-selection boxes.Verifying
Items: Some Mistforged Obsidian Weapons still do not have infusion slots.Verifying
Raids: Dhuum armor is incorrectly salvaging into Magnetite shards rather than Gaeting Crystals, as intended.Verifying
Raids: Hall of Chains: Transcendental Ink does not drop as intended from the chest.Investigating
Sandswept Isle: Eerie Driftwood Nodes may not always respawn correctly for players.Verifying
Sandswept Isle: Three Golem Monte: Players can be blocked from completing the achievement.Verifying
Sandswept Isles: Eerie Driftwood nodes do not respawn properly for players who completed the Stormbreak meta event.Verifying
Story Instance: Hospital in Jeopardy: Invisible wall blocks progression in the story instance.Verifying
The Grove: The 2nd floor of The Grove is out of position.Verifying
Thief: Deadeye: Deadeye's Mark only applies two stacks of poison when Potent Poison is traited.Verifying
Timberline Falls: In some rare circumstances, the "Escort the Order of Whispers team to the grawl camp" event can stall.Investigating
When replaying certain chapters of Season 4 Episode 2, the chapter may not register completing properly and will block the player from progressing.Investigating

Recently Solved

DescriptionDate Solved
Kamohoali'i Kotaki: Effects do not always appear for Druid characters.2018-12-10
Lornar's Pass: Legendary Bloodstone Crazed Arctodus is too high level for the area2018-12-10
Hero Points: Various Hero Point Challenges can stall, making them unable to be completed.2018-11-05
Traits: Revenant: Rising Momentum: De-activating Facet of Nature removes 5 stacks of the buff instead of 2.2018-10-31
Story Instance: Tower Down: Demolitionist Tonn does not destroy the final tower.2018-10-29
Achievements: "Convergence of Sorrow II: Requiem" - Some users may be unable to purchase Mist-Entangled Items to complete the Requiem Armor collection.2018-10-24
Events: "Defeat the White Mantle and save the villager from burning" in Lake Doric can stall2018-10-19
Elementalist: Activities which replace the user's skill bar (transformations, mounts, etc.) can cause elementalist attunements to become stuck or displayed incorrectly.2018-10-11
Frostgorge Sound: The event to kill the Legendary Bloodstone-Crazed Shark sometimes fails with time remaining.2018-10-01
Chairs: Some inventory items do not work when sitting in chairs.2018-09-06
Achievements: Opening Zalambur's Welcoming Package on a character who has note completed the Blazing A Trail story step will not grant the associated collection achievement for the selected Ascended backpiece.2018-09-05
Achievements: "Taking All Their Secrets" achievement from the Domain of Kourna map does not progress.2018-08-27
Items: You can't use the Mystic Forge to change stats on Ascended aquabreathers2018-08-16
Mounts: The Springer mount will sometimes jump far higher than intended.2018-07-16
Sandswept Isle: The "Catch as many fish as you can" event has been disabled due to a bug.2018-06-27
Story: Dragon Vigil: Pustule object can be picked up but not thrown.2018-06-21
Achievements: Players may be unable to open chests again after repeating the Master Diver achievement2018-06-21
WvW: Blue Guild Catapult Blueprints cannot be placed.2018-06-19
Mounts: Players can sometimes glide while mounted.2018-06-14
Client: Upgrading to the most recent version of Windows may cause the game to flash to desktop on load screens for users playing in fullscreen mode.2018-06-13
Wardrobe: Many Halloween 2017 and Gem Store skins are not appearing in the Wardrobe Panel.2018-05-18
Draconis Mons: Mercenaries can stop respawning properly for the "Keep mercenaries from charging the lava with bloodstone magic" event2018-05-07
Achievements: Players are unable to reach some chests for the Open Skies: Sunspear Wisdom achievement.2018-04-23
Achievements: Players are unable to unlock signature moves in Belcher's Bluff, thus blocking the achievement "You've Got the Moves"2018-04-23
'Beast of War' story instance: Non-instance owners are not awarded the Elonian armor skins after killing the war beast.2018-04-04
Chuka and Champawat: The tigers can stop running or become stuck during the "Defeat the Legendary Tigers" event in Brisban Wildlands.2018-02-20
Heart of the Mists: Large rock wall is placed over thief and warrior training NPC2018-02-04

This page was last updated on 11th December, 2018.