Known Issue Tracker

This page lists issues we’re currently working on or have recently fixed. If you encounter a bug that isn’t on this list, please submit an in-game bug report so we can get to work on fixing it!

This list isn’t meant to cover every single bug in the game. For the sake of keeping things concise, we’re intentionally leaving out anything that could be used as an exploit and minor issues unlikely to impact most players.

You can expect updates here at least once a week. This page was last updated on 23rd April, 2018.


Notes on the Status column:

  • “Investigating” means we are aware of the issue, but haven’t yet found a fix for it.
  • “Verifying” means we think we have a fix and are testing it to make sure it works.
  • “Final Testing” means we’re pretty sure our fix will work and are doing the last phase of testing before it’s ready to roll out.  This status does not guarantee that the bug will be fixed in the next patch. If a bug fix fails final testing, we may have to push it back to a later date.
  • “NMI” means we need more information on this issue. If you’re experiencing this issue, you can help us out by clicking the link and posting in our official forums or by submitting an in-game bug report.


Current Issues

DescriptionStatus
Brisban Wildlands: "Help U.N.IT. find and destroy the Inquest" can stall.Investigating
Chairs: Some inventory items do not work when sitting in chairs.Investigating
Crash: Skimmer mount can cause crashes for certain players.Investigating
Frostgorge Sound: The event to kill the Legendary Bloodstone-Crazed Shark sometimes fails with time remaining.Investigating
Items: You can't use the Mystic Forge to change stats on Ascended aquabreathersInvestigating
Kamohoali'i Kotaki: Effects do not always appear for Druid characters.Investigating
Lornar's Pass: Legendary Bloodstone Crazed Arctodus is too high level for the areaInvestigating
Timberline Falls: In some rare circumstances, the "Escort the Order of Whispers team to the grawl camp" event can stall.Investigating
Wardrobe: Many Halloween 2017 and Gem Store skins are not appearing in the Wardrobe Panel.Investigating
When replaying certain chapters of Season 4 Episode 2, the chapter may not register completing properly and will block the player from progressing.Investigating

Recently Solved

DescriptionDate Solved
Achievements: Players are unable to reach some chests for the Open Skies: Sunspear Wisdom achievement.2018-04-23
Achievements: Players are unable to unlock signature moves in Belcher's Bluff, thus blocking the achievement "You've Got the Moves"2018-04-23
Draconis Mons: Mercenaries can stop respawning properly for the "Keep mercenaries from charging the lava with bloodstone magic" event2018-04-16
Sandswept Isle: Three Golem Monte: Players can be blocked from completing the achievement.2018-04-09
Achievements: Redeeming Vil-N-Tron: Recording Device Gizmos are not stackable.2018-04-09
A Kindness Repaid: If the player quits the episode and attempts to restart it, the story journal may break.2018-04-09
Items: Givers and Bringers stats are not available in Ascended gear-selection boxes.2018-04-09
'Beast of War' story instance: Non-instance owners are not awarded the Elonian armor skins after killing the war beast.2018-04-04
Sandswept Isle: The "Catch as many fish as you can" event has been disabled due to a bug.2018-04-02
The Grove: The 2nd floor of The Grove is out of position.2018-03-30
Sandswept Isle: Eerie Driftwood Nodes may not always respawn correctly for players.2018-03-26
Crystal Oasis: NPC's can fail to spawn for the "Rescue refugees forced into labor in the Zephyrite mine" event, causing it to stall.2018-03-26
Achievements: "Three Golem Monte" cannot be completed2018-03-26
Sandswept Isles: Eerie Driftwood nodes do not respawn properly for players who completed the Stormbreak meta event.2018-03-13
Thief: Deadeye: Deadeye's Mark only applies two stacks of poison when Potent Poison is traited.2018-03-13
Hearts and Minds: Sometimes the player is ejected from the instance.2018-03-07
Achievements: A Family Heirloom: If multiple players interact with the Abandoned Necklace at the same time, only one will progress the achievement.2018-02-27
Iron Marches: In some rare instances, Bria's Shadow Fiends will not lose their Determined buff, preventing the event from being completed.2018-02-27
Caledon Forest: An invisible wall blocks the exit of the "Tears of Itlaocol" mini-dungeon2018-02-27
Chuka and Champawat: The tigers can stop running or become stuck during the "Defeat the Legendary Tigers" event in Brisban Wildlands.2018-02-20
Guardian: The Firebrand specialization's "Quickfire" buff does not display correctly on the buff bar.2018-02-08
Story Instance: Hospital in Jeopardy: Invisible wall blocks progression in the story instance.2018-02-05
Heart of the Mists: Large rock wall is placed over thief and warrior training NPC2018-02-04
Items: Some Mistforged Obsidian Weapons still do not have infusion slots.2018-01-18
Achievements: Jackal Heart Quest Collection can stall.2018-01-09
Raids: Dhuum armor is incorrectly salvaging into Magnetite shards rather than Gaeting Crystals, as intended.2018-01-05
Achievements: Most items do not count toward the "Cin Business" achievement.2018-01-05

This page was last updated on 23rd April, 2018.

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