Graphics Performance and Troubleshooting

How do I optimize or improve performance in Guild Wars 2?

If you're experiencing overall poor performance while playing Guild Wars 2, please try the following:

  • Verify your hardware meets our minimum specifications, which are located here.
  • Download and install the latest graphics drivers.
    • Please see Updating Video Drivers below for instructions on how to update your graphics card.
  • Use the Auto-Detect graphics preset in-game:
    1.  Launch Guild Wars 2.
    2. Log in and select Play on the Guild Wars 2 Launcher.
    3. Once in character selection, press F11 to open the Options menu.
    4. Select the Graphics Options tab
    5. Click the Settings Preset drop-down and select Auto-Detect.

See below for additional information on common issues and troubleshooting suggestions.

 

I am using multi-graphics card configurations (AMD Crossfire or NVIDIA SLI), but they don’t function properly.

Download and install the latest drivers from NVIDIA or AMD.

    • Please see Updating Video Drivers below for instructions on how to update your drivers.

Note: NVIDIA users are also advised to perform a “clean” installation when updating drivers. This can be done by selecting the Custom (Advanced) option when installing the drivers, and then choosing Perform a clean installation.

 

I have an NVIDIA graphics card and my screen turns black, followed by a message stating, “the display driver has stopped responding."

If you are using NVIDIA and are experiencing a black screen, please try setting Power management mode to Prefer maximum performance per the instructions below:

  1. Right-click your desktop and select the Control Panel.
  2. Under the 3D Settings section, select Manage 3D Settings.
  3. Select the Program Settings tab.
  4. In the drop-down list, select Guild Wars 2 (gw2.exe).
  5. In the feature list, navigate to Power management mode and change the setting to Prefer maximum performance.
  6. Click Apply in the bottom-right corner of the control panel.

Note: This workaround may not solve the problem for everyone.

 

I have AMD FX/Bulldozer-series and experience bad performance while running Windows 7.

If you are using an AMD FX/Bulldozer-series CPU or AMD Opteron 4200/6200-series CPU on Windows 7, please try the following:

  1. Navigate to http://support.microsoft.com/kb/2645594.
  2. Click on the Hotfix Download Available button to download and install the corresponding version of this hotfix for your OS.
  3. Once complete, reboot your computer.
  4. Navigate to http://support.microsoft.com/kb/2646060.
  5. Click on the Hotfix Download Available button to download and install the corresponding version of this hotfix for your OS.
  6. Once complete, reboot your computer. 
  7. Launch Guild Wars 2.

Please Note: This is an operating system hotfix. As with all hotfixes, there can be instability, and if you experience any system instability, uninstall them immediately.

 

I have an AMD graphics card and the game world and/or character selection screen are rendering black, blue, or white.

Please try downloading and install the latest AMD Application Profiles.

Note: You must restart your computer for the fix to be applied.

 

Updating Video Drivers

How do I find out what kind of graphics card my computer is using?

Windows® Instructions:

On Windows XP or earlier:

  1. Click the Start button, and press Run.
  2. On Windows Vista or later, press and hold the Window key and then press R on the keyboard.
  3. In the Run dialog box, type DxDiag. Click OK
  4. Click on the Display tab to find information about your video card. The Chip Type field should list the specific card you have installed, and the current driver version and date should be listed to the right.

To check your graphics card type on Windows Vista:

  1. Click on the Windows button, click on where it says Start Search and type in DxDiag.
  2. Hit the Enter key on your keyboard and a DirectX tool should appear.
  3. Click on the Display tab to find information about your video card. The Chip Type field should list the specific card you have installed, and the current driver version and date should be listed to the right.

 

Mac Instructions:

  1. Choose About this Mac… from the Apple menu.
  2. Click on the More Info… button.
  3. Check the Graphics/Displays section for information about your video card.

 

Updating NVIDIA® GeForce Drivers

To install NVIDIA® video drivers:

  1. Download and save the latest video drivers from NVIDIA’s Download Drivers page.
    • Do not run the installer yet.
  2. Go to Start – Control Panel – Add or Remove Programs.
  3. Locate NVIDIA Drivers and click it. Make sure that you only uninstall the Display Drivers.
    • Do not uninstall any NVIDIA nForce chipset drivers as this will cause system instability.
  4. Click the Change/Remove button.
  5. On the NVIDIA Uninstall window, click the Yes button to continue.
  6. Once the drivers have been uninstalled, allow your computer to reboot.
  7. During startup, the Windows® Hardware Wizard will appear. Cancel out of it.
    • You may have to cancel twice if your card supports a secondary display.
  8. Install the latest video drivers by running the installer you downloaded from NVIDIA.
  9. Reboot once more to complete the installation process.

 

Updating ATI™ Radeon® Drivers

To install ATI™ video drivers for Radeon cards:

  1. Click here to visit the ATI Drivers & Software page.
  2. Select the series of your Radeon card in the second drop-down menu.
  3. Select your card's model number in the third drop-down.
  4. Select your version of Windows® in the fourth drop-down.
  5. Click the Display Results button.
  6. Click the Download button next to "Catalyst Software Suite".
  7. Save the file to your desktop. Do not run the installer yet.
  8. Click Start.
  9. Click Control Panel.
  10. Click Add or Remove Programs. (Programs and Features in Windows Vista and 7)
  11. Locate ATI Display Driver and click it.
  12. Click the Change/Remove button.
  13. On the ATI Uninstall window, click the Select all button and then OK.
  14. Once the drivers have been uninstalled, allow your computer to reboot.
  15. Upon boot up, the Windows Hardware Wizard will appear. Cancel out of it (you may have to do this twice if your card supports a secondary display).
  16. Install the latest video drivers by running the installer you downloaded from ATI.
  17. Reboot once more to complete the installation process.
 

Updating Intel® Drivers

To install Intel® video drivers, please do the following:

  1. Visit Intel's Driver Update Website.
  2. Click the link that corresponds to your video card model.
  3. Click the Download Drivers and Software link underneath Latest Downloads.
    • If you do not see that link, click on the View All link instead.
  4. Select your operating system from the list, and click on the link for the most recent graphics driver in the list.
  5. Click the Download button to download the driver installer.
    • If prompted, you may want to save the file to your Windows desktop so that you can access it easily.
  6. Install the latest video drivers by running the installer executable you downloaded.
  7. Reboot your system to complete the installation process.

If you are unable to install these drivers, please check with your system manufacturer for the latest video drivers for your computer.

 

Updating Video Drivers on a Laptop

Any other laptop video driver must be obtained from the laptop manufacturer. Unfortunately, laptop manufacturers usually do not release updates as frequently as the video manufacturer does. This means that the latest ATI driver could be one week old, but the most recent driver from your laptop manufacturer could be a year old.

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