As of December 11, 2014, Guild Wars accounts will be solely managed through the Guild Wars 2 account management page. If you need to reset your password:
- And your account is linked to a Guild Wars 2 account, you can do so here. Keep in mind that the password for your Guild Wars account is the same password as your Guild Wars 2 account.
- And you do not currently have a valid e-mail as your account name, or if your account is not linked, please contact our Support team for assistance.
If your account name currently ends in @ncsoft or @plaync, please update your account name to a valid e-mail address to ensure you are able to access all of the account management features available after the change (as long as you are able to log in to the account, you can do this at the Guild Wars 2 account management page). If you have multiple Guild Wars accounts on the same master account, those accounts will now be managed with their individual e-mail addresses and passwords. If you need any help changing your account name, or have any other problems, please contact our Support team for assistance and we'll be happy to help!