Troubleshooting Crashes on 32-bit Operating Systems

For users playing Guild Wars 2 or Heart of Thorns on a 32-bit operating system, the shared memory requirements may exceed the capabilities of the computer's hardware. If you’re running into frequent crashes, we recommend that you begin by verifying that your computer meets the minimum system requirements to run the game. If it does, then follow the steps below to see if they help your situation.

Please note that Path of Fire and Mac users will only be able to run the game on a 64-bit operating system.

Graphics Settings

  1. While on the character screen, open the Options menu. The default keybind is F11.
  2. Click the second tab (Graphics Options).
  3. Find the Advanced Settings section.
  4. Settings Preset setting to Best Performance.
  5. Exit and restart the client.

Content Streaming Settings

  1. While on the character screen, open the Options menu. The default keybind is F11.
  2. Make sure you are on the first tab (General Options).
  3. Find the Streaming section.
  4. Set the Content Streaming setting to On Demand.
  5. Exit and restart the client.

Other Recommendations

  • Close any background programs that you don't need before launching the game.
  • Follow the steps to perform a clean boot. This can help you determine if any programs are interfering with Guild Wars 2.