I have a serial code from a special event or giveaway. How do I acquire my in-game item?
If you received a serial code at a special event or through a giveaway, please take the following steps to acquire your in-game item:
- Log in to Guild Wars 2.
- Go to the Black Lion Trading Company Gem Store by pressing “O” (the default hot key) or by clicking the lion head icon in the upper left of your screen.
- Click the “Redeem Code” button in the upper-left corner of the Gem Store interface.
- Enter the serial code into the Code Redemption box.
- Click "Redeem" to submit the serial code.
After following the steps outlined above, you will receive a confirmation message that your item will be available in your in-game mail the next time you log in to Guild Wars 2.