Serial Code for Special In-Game Items

I have a serial code from a special event or giveaway. How do I acquire my in-game item?

If you received a serial code at a special event or through a giveaway, please take the following steps to acquire your in-game item:

  1. Log in to Guild Wars 2.
  2. Go to the Black Lion Trading Company Gem Store by pressing “O” (the default hot key) or by clicking the lion head icon in the upper left of your screen.
  3. Click the “Redeem Code” button in the upper-left corner of the Gem Store interface.
  4. Enter the serial code into the Code Redemption box.
  5. Click "Redeem" to submit the serial code.

After following the steps outlined above, you will receive a confirmation message that your item will be available in your in-game mail the next time you log in to Guild Wars 2.